Spa At Western Dermatology

I recently had an appointment and right when i walked in the front desk lady was not wearing her mask and had me wear mine? the esthetician was nice but after my appointment the lady to schedule my 2nd appointment was so rude. Also the day of my 2nd appointment they said they didn't have me on their schedule so clearly they don't know how to schedule correctly. Waisted my time. Definitely go to a different location or spa with nicer people and who do their jobs correctly.

May 25 2022 I had appointment at 4 pm, everyone here was so polite and helpful, first time here but felt like they knew me for a long time, every body was really nice, doctor was really attendant and helpful, cN wait till I go back to my follow up, and find out whays my skin problem thank you so much to everyone there today

Bianca RN at Western Dermatology is amazing! Best results! 100% recommend!

I give this practice a -*. I was scheduled by my pcp to Western dermatology, they were given my insurance information. Today I received a call of an opening. My appointment was in April. I rushed from westside to make my appointment at 2pm. I gave the front desk my insurance cards. I was told that they take Presbyterian but not contracted with medicaid (QMB).

I asked if I could do self- pay for whatever Presbyterian didn't cover, I was told that as long as you have Medicaid you can't be seen by our providers at this practice. Was I berated for being disabled and using my insurance from social security! I feel this practice discriminated against me, because I didn't have commercial insurance.

GO TO A DIFFERENT DERMATOLOGIST. I have never been to a dermatologist before and I came looking for help. I had a little bit of acne and wanted to know what would help. I used the medication I was given and it made everything 10 times worse. I decided to stop using the medication I was given and go back to what I use to do and my face is finally clearing up.

I told the dermatologist what happened and she told me I didn't do the treatment and I was wrong. She said there is no way it made your acne get worse. The entire time she BELITTLED me and made me feel awful for having acne. She is not very nice at all and all of the people who work under her look miserable. DO NOT COME TO THIS FACILITY.

I went in for a possible skin cancer spot and Marsh asked me if I had the covid vaccine. This has nothing to do with why I was there and was no business or hers. Once I didn't answer, she was telling me how important it was and how she hopes I get it. The visit was very uncomfortable after that and I just wanted to leave. She needs to either change professions or respect people's privacy and personal medical choices. I will never step foot in again.

Mya and Michelle were incredibly rude to my wife on the phone. I called to speak to the manager Angel and was immediately met with her being rude and dismissive. We had gone here for 6 years thanks to excellent dermatologists and treatment specialist, but their front staff and management is abusive so we will not be going here anymore.

Really great service, even during COVID. Katie was a spectacular provider. She answered all my questions, really listened to my concerns, and helped come up with a treatment for my acne that was affordable. I highly recommend!

Without a doubt worst doctor I've ever encountered. Charged me several hundred dollars, dodged phone calls, and once I did get ahold of someone they told me they decided to drop me as a patient. I had several labs done. the doctor didn't call about those. The only thing I was told was to eat vitamins and find a new doctor.

I have been a client of WDC's for 20+ years. I spent many years in the sun, so I have relied on the expertise of the physicians to catch anything that needed to be addressed and they have always been professional and extremely through during my appointments. I also have several appointments a year on their cosmetic / spa side of their practice. Kathy and Bianca are both highly skilled and have always been crucial in helping me maintain good skin. I would highly recommend this practice.

I wanted to specifically leave a review about Jessica O. from the billing department. I called her a few weeks ago to try and figure out why I was receiving a charge from my insurance company for a generally covered procedure. She has been absolutely determined to help resolve this issue. I cannot express enough gratitude and am blown away by her dedication. In addition, she makes sure to communicate frequently so I always know where we stand in this process.

If I could negative 5 stars, I would. Please BEWARE of this so called "healthCARE" company, who fraudulently billed my insurance company, expecting me to pay for their billing mistake and refuses to reverse. They will make their customers pay for their inept interoffice training and performance. Robert Medina, the billing manager, is not only unaware of how his staff and the "providers" bill, he passed the buck to the provider, Marcia, and then threatened to reverse charges in FAVOR of their staff and his company! Meanwhile, NONE of the treatments over the last 6 months have helped my son's skin condition.

At one point, the PA who saw him had advised to steer clear of a certain treatment, and then a few months later, asks him if he wants that treatment after all. My son is 15 years old.who asks a teenager if they want a treatment that they were told was something that absolutely should NOT be done? Not to mention the very first appointment, we waited over an HOUR and no apology, or accountability.

I would HIGHLY recommend taking your dermatological needs and hard earned money elsewhere. Western Dermatology on Montgomery is dishonest and absolutely care about no one but their profit at the end of the day.

I recently had a biopsy/procedure done at Western Dermatology and from the minute I walked in the door everyone was very professional, courteous and made me feel like a very valued patient. Jessica went out of her way to make sure my insurance would cover the procedure and said she would follow my account to make sure it is paid correctly and will monitor my account.

She was awesome. Then there is Audra and Marcia who couldn't have been better. What a great team! They were exceptional and made me feel so comfortable. I was nervous at first but they both put me at ease and made me feel so much better about the whole procedure. The management at this clinic has done a great job employing people who really care about their patients. I have already told several people about my excellent experience at Western Dermatology and will not hesitate to refer anyone needing a dermatologist to them. Debbie E.

My son had a growth removed from his finger. A couple of days later it busted with pus right by the area that was worked on. I called to get help and they brushed it off. The on-call doc Katie made me feel like I was exaggerating. She recommended to use antibiotic ointment. I wasn't convinced. I went to urgent care and they immediately injected him.

He had the area badly infected. I had an option from urgent care to go to the ER, and Western Dermatology dismissed us as if we were an inconvenience. Do not recommend. Will not go back. I usually don't write reviews, but this was such a bad experience, it couldn't be kept quiet.