RubRocks. was established by John Whisenand who had a vision to supply clients a consistent source of the best quality products and yet still maintain affordability to the consumers. John Whisenand has over three decades of knowledge in the natural stone business which he obtained from hands on, day to day working with natural stone.


Contact Details

  Website
  City Fort Worth , TX
  Zip Code 76119
  Address 5071 David Strickland Rd
  Phone Number (817) 483-9860

  • I would not recommend this business
  • They never deliver products you order. They don't refund your money.

In October 2010, I placed an order for stone massage material totalling around $100.

After two weeks, I cancelled the order and asked that my credit card be credited. Two months later, I have not been refunded. This is fraud and I will be filing legal complaints in Texas.

DO NOT BUY FROM THIS COMPANY.

Value for money
Service & support
Quality
Overall ratingPoor

  • I would not recommend this business

I made an order in september 2009 (and paid with my Credit card). Eight month after I still receive nothing nor my products, nor my money.
I have sent mails and mails to Karen, John, Michelle, Heither and each time I receive a new story. They have got a lot of imagination for that.

I advise every people to not order at www.rubrocks.com.

Overall ratingNot rated

  • I would not recommend this business
  • Nice website easy layout
  • False Advertising

I found this company on the Internet doing a Google Search. I placed an order for a Stone heater. The page indicated that it wasn't out of stock. After I placed the order I received a confirmation. It said shipping would be 3-5 days. After about 3 days I had not hear anything from the company. I sent an e-mail to check status and to get a tracking number. I received the following polite e-mail.
Greetings Chad,

Your order is on hold awaiting the arrival of our stone heater shipment. It should be delivered to us within a few days and upon their arrival, I will make sure your order is completed and on its way to you. Our customers who reside in TN normally receive their order within one to two days from the day we send it out.

I apolgize for the inconvience however the order delay is due to a sudden increase in orders plus numerous new stone with kit inquiries. RubRocks hancrafted basalt and marble were feautured in an article this past month in Massage Magazine. We are surprised at the large response but are thankful as well.

As I said, I will expedite your order as soon as possible.

Thank you for your understanding.

Regards,

Karen Whisenand
RubRocks Operation Manager
Karen@RubRocks.com

In the e-mail it stated a couple days. I had not hear anything for another 5 days from this company. I replied to Karen asking for another status update. After 3 more days I still hadn't gotten a reply. I called their 800 number to find it was just an answering machine. I had to do an in depth google search to find another number to call. I was able to speak to some one to get my order canceled. I spoke with Mechelle who told me that Mexico was out of the product.

She cancelled my order and told me that they were going to give the accounting dept my cancellation and that my credit card will be refunded. The main problem I have is that they don't specify on their website if they have the product in or not. It may be on back-order and they won't give you any courtesy contact to let you know if it is going to be delayed nor do they post on their website if it is out of stock. They just charge your credit card and leave you in the dark. Until they learn to keep customers in contact or let people know they are ordering back ordered merchandise, I caution ordering from this company.

Value for moneyThe price appeared good.
Service & supportService was horrible. Wouldn't reply to status update. Had to cancel
Overall ratingAverage